Refund policy
Last updated: October 25, 2026
This policy applies to purchases from Dyslexia Products, operated by I See, I Spell, I Learn, LLC. It supplements, and does not limit, rights that applicable consumer law gives you.
Digital downloads
Digital purchases are generally final once supplied. We will review duplicate charges, missing downloads, corrupted or defective files, and resources materially different from their description. Contact info@dyslexiaproducts.com with your order number and a description of the problem. We will provide an appropriate remedy, which may include a working file, replacement or refund, as the circumstances and applicable law require. Please do not send payment-card details.
A change-of-mind restriction does not remove statutory cancellation rights or remedies for non-delivery, defects or misdescription. Where EU, EEA or UK withdrawal rights apply, you normally have 14 days from the contract to withdraw from a digital-content purchase. That right is lost on immediate supply only when the legally required prior express consent, acknowledgment and contract confirmation have been obtained. Accepting our general terms alone is not that consent. If those requirements have not been met, your applicable withdrawal rights remain.
I See, I Spell, I Learn® physical products
For a change of mind, request a return within 30 days after delivery. Products must be unopened, unused and in their original packaging, including original shrink wrap where supplied. Email info@dyslexiaproducts.com before returning anything, including your order number and the item you wish to return. For a change-of-mind return, you arrange and pay for return postage. We charge no restocking fee. We will provide return instructions before you send the item. Do not send a return without contacting us first.
The unopened condition and 30-day voluntary window do not restrict your rights when an item is defective, damaged, incorrect, not delivered or otherwise fails to meet applicable legal requirements. Contact us promptly so we can resolve the issue; legally required remedies remain available even where a voluntary return is unavailable.
Request a cancellation or return
For eligible orders, sign in to your customer account, open the order, and choose the available cancellation or return action. Review your request and select Send request. The account route is a way to submit a request; it does not create an additional change-of-mind refund entitlement for digital purchases. We assess requests under this policy and applicable law. Digital downloads do not need to be physically returned or posted.
If a button is unavailable, the account route does not work, or you need to exercise a legal right outside the displayed window, contact info@dyslexiaproducts.com. Technical eligibility settings do not limit your mandatory rights.
Cancellations and refunds
Contact us as soon as possible to cancel an unfulfilled order. If physical goods have already shipped, we will explain the available return options. For digital content, the rules above apply. Refunds that are due will be made to the original payment method unless another lawful method is agreed. We will explain the amount, any lawful deductions and timing when resolving your request. Mandatory refund deadlines take priority.
Mandatory consumer rights
Nothing in this policy excludes non-excludable consumer guarantees or remedies, including those under Australian Consumer Law where applicable. Where your local law provides a longer period or stronger remedy, that law applies. In countries where we offer only digital downloads, the physical-product return offer does not mean that physical shipping is available.
How to exercise a withdrawal right
You may send an unequivocal cancellation statement by email to info@dyslexiaproducts.com, or by mail to I See, I Spell, I Learn, LLC, 5532 Kenneth Place, Rohnert Park, CA 94928, United States. Include your name, contact details, order number and date, the item, and a statement that you wish to withdraw. You may use the following wording, but are not required to: “I give notice that I withdraw from my contract for [item], ordered on [date], order [number]. My name and address are [details].” Add the date and, for a paper notice, your signature. Contact us for help if you cannot use a particular method.
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