Shipping policy
Last updated: October 25, 2026
US launch availability
At this relaunch, checkout is available only to customers in the United States, for both digital resources and physical products. International digital sales are planned for a later stage and are not currently available.
Digital downloads
Digital resources are delivered electronically, not by post. After your order is processed, use the download link supplied with your order or download email. File format, contents and any printing requirements are described on the product page. Some resources are supplied in a ZIP archive that must be extracted before opening or printing the files.
Check the email address entered at checkout and your spam folder. If a link is missing, expired or does not work, contact info@dyslexiaproducts.com with your order number. See our Download and Printing Help. Access remains subject to the resource’s license and applicable law. Availability and payment or tax requirements may vary by location.
Physical products: United States only
We ship I See, I Spell, I Learn® physical products to eligible United States addresses only. We do not offer international physical shipping at this relaunch. Orders containing both physical and digital items require an eligible US delivery address; the digital files are supplied separately.
Available shipping options, charges and any delivery estimates are shown at checkout. Please check your delivery address before placing an order and contact us promptly about an error. We do not promise a dispatch or arrival date unless it is expressly provided with your order.
Delays, missing or damaged orders
If we cannot ship within a stated shipping time, or within the legally required time where none is stated, we will notify you and provide the required choice to accept the delay or cancel for a refund. For US orders, where no shipping time is stated, the applicable federal rule generally requires shipment within 30 days. This is a shipping requirement, not a promise of delivery within 30 days.
For an order that is missing, damaged or incorrect, contact info@dyslexiaproducts.com. We will investigate and provide the remedy required by the circumstances and applicable law. A carrier’s tracking status does not by itself remove your legal rights.
See our Return and Refund Policy for cancellations, returns and statutory rights.
Different ways to learn. Room to grow together.
For parents, tutors and educators supporting their next learning moment.
